Shipping & Returns

Returns Policy

Ivory Tower Weddings & Events produce over 1000 wedding invitations a month for our lovely couples across the country. All of the items contained within your kit are the same materials used by our team when producing orders and you will also be provided with a handy 'How To' guide and a pre-made sample with every kit purchased.

If, however, you are not completely satisfied with your kit, you may return unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). *Please note, we CANNOT accept returns if any of the kit is missing or is not in the original condition it was sent. 

With orders that include printing service, no refund will be issued unless a mistake on our part. If you have signed off on your digital proof then mistakes cannot be rectified later and we will be unable to accept returns.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

Basic DIY kit

Dispatched withing 7-10 working days of order placed.

DIY kit with printing

Dispatched within 7-10 working days from proof approval.

Samples 

Dispatched within 5 working days.